If you are dissatisfied with a product or service that you purchased via Golden Slumber, you may qualify for a refund if you meet the following criteria:
- All products and service refund requests must be received within 30 days of the original purchase date and will be evaluated on a case by case basis. Refunds on a product and/or service will only be issued once per product and/or service. All purchases will be refunded back to the original payment source, whether credit card, bank account, or PayPal account.
- Refund requests for unused email follow ups must be requested within the first TWO follow up email exchanges AND within 30 days of the original purchase date.
- For all Golden Slumber phone training: no refund if cancelled within 24 hours. You may reschedule for an appointment within 2 weeks if you notify us within 48 hours of your appointment. This helps to ensure that all of our sleepy families get help in a timely manner.
- Unused consulting services will NOT be partially refunded, but consulting services where a sleep plan has not been created are valid for one year after purchase.
- Once a sleep plan has been created and delivered, cancellations are not accepted. However, the service may be postponed and used within 6 months of the purchase date.
- Consulting services are nontransferable.
To request a refund for any service, please email me at firstname.lastname@example.org. If you have any questions about our policies, please contact us. We’d be happy to answer your questions!